Privacy Policy

It is recommended that you read this Privacy Policy carefully. If you have additional questions or would like further information on this topic, or wish to exercise any of your rights set out herein, please contact us via email at [email protected].

01To Whom Does This Privacy Policy Apply

This Privacy Policy applies only when you visit or access this Website, and it does not apply when being redirected to a third-party website. This Privacy Policy does not apply to any products, services, websites or content that are offered by third parties or have their own privacy notice.

02How We Collect Your Data

We obtain your personal data mainly through any information you provide directly to us, including when you enter and use the Website, when registering, when using the Services and when you contact us for any verification purposes, enquiries, complaints or for any other reason.

03How We Use Your Personal Data and the Legal Grounds

When accessing the Website and using the Services, we may collect, use and process your personal data for specific purposes and on valid legal bases as follows:

Server Log Files

We automatically collect generated data about your use of the Website such as your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, timing, frequency and pattern of your use. It is necessary for us to collect and process this information in order for our Website to work as optimally as possible, meaning for our legitimate interests.

Profile Data

This is personal information such as your full name, email, phone number, postal address, pictures, statements, gender, date of birth and other information you may provide when accessing and using the Website. We collect and process this information as it is necessary for the operation of the Website and in order for you to receive more relevant content.

Correspondence Data

We collect communication content, metadata associated with it and data necessary to provide you support and to respond to any inquiries you may submit. The processing of these personal data is necessary for the purposes of our legitimate interests and in particular to serve you efficiently and to optimise the support we provide to you.

Notification Data

This is personal information we receive and/or use upon your consent, necessary for us to proceed with sending you newsletters, offers, promotions and other relevant notifications. If, at any moment, you do not wish to receive this type of notifications anymore, you can unsubscribe by using the opt-out option or by sending an email to [email protected]. This data may be shared, transferred or sold to third parties in order to provide you with email, direct mail, text/SMS, telemarketing messages and other communication concerning certain of our and third-party products and/or services.

Other Personal Data

Any data, including inquiry data, that we may inquire about and/or otherwise receive from you which may be necessary for the fulfilment of our and your legal or contractual obligation, to enable our information verification and fraud detection services vendors to perform contracted-for services, and for the protection and exercise of our, your or third parties' legal rights.

Please note that if we need specific personal data in order to comply with a legal basis, your refusal to provide such data may result in your inability to access and/or use the Website, Services and Content provided therein.

04Data We May Share or Transfer to Third Parties

We may disclose your personal data to the third parties listed below. When we do so, we require those third parties to have appropriate technical and organisational measures in place to protect your personal data. We will not share any of your personal data for any purpose other than the purposes described in this Privacy Policy.

• Any member of our group of companies insofar as reasonably necessary for the purposes set out in this Privacy Policy;
• To our insurers and/or professional advisers for the purposes of managing risks, obtaining professional advice or the establishment, exercise or defence of legal claims;
• Governmental and regulatory bodies, including law enforcement authorities, in connection with enquiries, proceedings or investigations;
• To third party Partners, contractors, vendors, service providers, affiliates and marketing partners in order to perform a contract we have with you and provide our and/or their products and services;
• To third party Partners and marketing partners for their promotion and marketing purposes, to deliver email messaging, telemarketing calls, text/SMS messaging, push notifications and to create anonymised sets of information made available for use by their third-party marketing partners for programmatic advertising purposes.

In the event that another company acquires all or a substantial part of the Website, we reserve the right to transfer all data you may have provided as per this Privacy Policy.

05International Transfer of Data

To comply with UK and EU data protection laws around international data transfer, we only allow our partners outside the UK and EEA to process your personal data in accordance with a contract entered between us and the partners, incorporating the UK International Data Transfer Addendum and/or the European Commission's Standard Contractual Clauses, which ensure that adequate data protection arrangements are in place.

06Your Data Protection Rights

Under the UK GDPR and EU GDPR, you have the following rights with regard to your personal data:

Right to Access

You have the right to obtain confirmation as to whether or not your personal data are being processed, and, if so, access to your personal data and additional information about the processing of your personal data.

Right to Rectification

You have the right to request the correction of inaccurate personal data.

Right to be Forgotten

You have the right to ask us to erase your personal data (right to be forgotten) for example if the personal data are no longer necessary in relation to the purposes for which they were collected.

Right to Restriction

You have the right to obtain restriction of processing of your personal data, for example when you have contested the accuracy of your personal data.

Data Portability

You have the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format.

Right to Object

You have the right to object to processing of personal data which is based on our legitimate interests. Where personal data are processed for direct marketing purposes, you always have the right to object to processing of personal data for such marketing.

Right to Withdraw Consent

Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ico.org.uk).

We endeavour to address all of your requests promptly. To exercise any of these rights, please write to [email protected].

07Retaining and Deleting Personal Data

We will keep your personal data for as long as is necessary for the purpose for which we initially collected them. Once such period has ended, we will keep your personal data for the longest of any retention period set out in our retention policy or the end of the period in which legal action or investigations might arise in respect of the services provided.

Once the retention period of your personal data lapses, we will ensure that your personal data are either irreversibly anonymised or securely destroyed.

08Cookies

When using the Website, various cookies are saved on your computer, mobile device and/or tablet, which can then be accessed. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our Website. For more information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.

09Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing a new version on our Website. We recommend reviewing this page periodically to stay informed.

10Contact